Delivery & Returns
All of our items are handmade to your choice/specification. Therefore, delivery times can vary, and you will always be made aware of the timescales for your order.
At a maximum, we recommend you order at least 3 weeks before you need your item, and at peak times (school holidays/Christmas etc), up to 4 weeks turnaround will apply.
Orders will be delivered via Royal Mail, using First Class or Recorded Delivery where appropriate. Proof of postage will always be obtained and is available upon request.
Should you encounter a problem with your delivery, please contact us.
As items are made to order and your specification, they cannot be returned or refunded.
We make each and every item by hand, with love, in Scotland. We would never send out an item we wouldn't be happy receiving ourselves.
If you are unhappy with your order in any way, please contact us to discuss.